Troubleshooting
Flying car video packs and failed tasks
Compare 1, 3 and 9-video packs, learn what counts as a confirmed failure and distinguish a retry allowance from a cash refund.
Written and maintained by Flying Car AI · Updated
The fixed generation cost
1 video for $7.99, 3 videos for $19.90, or 9 videos for $49.90. One-time payment. No subscription.
Videos included in your order
1 video for $7.99, 3 videos for $19.90, or 9 videos for $49.90. One-time payment. No subscription.
Wait for confirmed status
A slow task or failed status request does not establish generation failure. Recheck the existing task before submitting another paid attempt. Refreshing the result page does not cancel a submitted provider job.
Failed-generation retries and billing
If generation is confirmed failed, you can retry using the same order without paying again. A slow queue or status error is not a confirmed failure. This is not a cash refund. For billing questions, contact support with your order or task ID.
When should I retry a failed task?
A slow queue, an interrupted browser request and a provider-confirmed failure are different states. If the browser loses its connection, first reopen the private result page and inspect the most recent task. The provider may already be working on it. Starting a second submission before checking can create another paid attempt rather than resume the first one.
A confirmed generation failure makes that video available for retry on the same order under the existing workflow. It is not a promise of a cash refund, and an aesthetically disappointing completed video is not automatically a failed task. Keep the order ID, task ID and visible error when contacting support. Do not include payment card numbers, passwords or API keys in a support request.